Aurora Bracelet

Because we want your satisfaction to be total, if you are not satisfied with your purchase, you can exchange the products according to our RETURNS POLICY

1. Changes within a maximum period of 3 days, after receipt of the product, we invite you to coordinate through the contact page! You send us the product to be exchanged (your cost) and we will send it to you again at no cost for you!

2. To request an exchange, the products must not be used, they must have the corresponding labels and packaging and be in perfect condition (neither dirty, nor stained, nor damaged: torn, scratched, broken) according to the product. In the event that the products do not comply with what is stated, or it is evident that they have been used or mishandled, there is no possibility of exchange or return.

3. The exchange can be made for another product of equal or higher value, NO money refunds are made for the difference.

4. A refund may be requested within the first 3 days of receipt of the product, in case the product is failing or an error has been made in shipping on our part.

The product must be unused, with the corresponding labels and packaging and in perfect condition. Shipping and financial costs are non-refundable.

5. In case of failures, due to manufacturing defects, you can request an exchange or refund.

6. The client must ensure the delivery address, which I provide, is correct, the transport company delivers within the time ranges of 8 am to 5 pm from Monday to Friday and Saturdays from 8 am to 12 pm.

The transport company makes two (2) delivery attempts. If the order is not received within these two (2) attempts, the customer must assume the cost of delivery again.

PAYMENT METHODS To facilitate your purchasing experience we operate with the payment platform through which you can access different payment methods, choose the one that best suits you so that your purchase reaches your hands as soon as possible! You can pay with your credit or debit cards, you can also pay via electronic transfer or app to our Bancolombia account. If you have any questions about how to make your payment, contact us.

PURCHASE AND DELIVERY PROCESS Once you place your order through our online store and confirm successful payment, we coordinate your dispatch.

No shipments of any kind will be made without prior payment for the order. Shipping costs are assumed by the customer.

Our estimated delivery time is approximately 3 to 5 days for you to have your order, however, we are not responsible for delays or problems of the transport company (unrelated cases such as landslides or stoppages on the roads, etc.) at the time. dispatch, however, we are committed to providing you with all the necessary information and we will be monitoring your order in case of any delay.